Why BD Services

Bespoke processes call flows for your business

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0121 798 0088

Built around your business

We're all about you

We help your business become more efficient so that you can focus on delivering a high quality of service and delighting their customers. Our team of experts create processes and call flows that target first-time customer resolution for businesses with call centre needs such as customer helplines, Telemarketing, or appointment setting.

BD Services provides a unique experience by delivering customised call centre solutions to SME and blue-chip clients with the added benefit of 24/7 availability.

Call Centre Services for Forward-Thinking Businesses

Our Call Centre Solution would offer comprehensive and bespoke Call Centre services including inbound call handling, outbound telemarketing and sector-specific services. As a result of this, BD Services would add value to all types of businesses by providing the opportunity for real improvements in customer service, real increases in sales, increases in profitability and increases in productivity.

Our headquarters are based in Jewellery Quarter, Birmingham City Centre. Being surrounded by shops, bars, restaurants and superb transport links enables us to attract and retain a very high calibre of staff.

In the early part of 2022, BD Services started to setup a Globally  with over 800+ staff now in employed overseas.


Great Clients, Great Staff and Great Service

Our clients range from SMEs to global brands. Our service combines high quality and knowledgeable agent teams, unprecedented flexibility and a commitment to exceed client expectations on every project we undertake.

Our purpose is centred on delivering world-class service to all of our clients. We’re responsible for ensuring our agents understand your business and have an appreciation of your brand and values.

We effectively become a fully-trained outsource department and an extension of your business and as such, we offer your customers continuity and knowledgeable, concise response. Our agents don’t simply read generic scripts; we immerse them in your corporate mindset so they know not only what to say, but perhaps more importantly how to say it!

We work for you

Our approach is both consultative and collaborative. We will understand your brief, make the most appropriate recommendations to you as to the best way to achieve your specific goals and then deliver on our promises to give you a positive and lasting return on your investment.

From the management team down, BD Services are committed to growing your business through the provision of class-leading call and contact centre services.

We will

  • Work with you to deliver customer service that your customers can rely on, grow your business by generating leads and increasing sales.
  • Reduce your staff needs and costs as well as increase profits with a flexible approach.
  • Quickly react and respond to mid-project changes in your brief.
  • Use sophisticated technology, including advanced call flow scripting.
  • Be available to your customers 24 hours a day.
  • Only ever use highly-trained, knowledgeable and experienced call centre staff you can rely on to get your key messages across

We have a team ready to serve you

BD Services is on hand to support your business and provide your customers the best customer experience, with Inbound & Outbound call management services, from our reliable and skilled call centre team of agents.

Working with the team at Bdservices helped me engage with customers in ways I never thought was possible. We are forever looking for ways to convince our potential clients to learn more about our software and run through our trial period. The team at Bdservices took an enormous amount of time to help understand our product and used this knowledge to both engage with new customer and build up a rapport. We have found their efforts have both boosted our brand awareness and sales enquiries. BDservices are very unique in their approach and understand the discipline needed to engage with your clients in a professional manner.

Sam Uddin

Director Double Parked